At The Gear Lab we charge a flat rate shipping fee of $6.95 on all orders. Products ship within 3 business days of order*. Products ship via UPS Ground, Fed Ex Ground or USPS Priority Mail. No shipping to US Post Office Boxes. Valid street address is required. Some items ship directly from manufacturer. All international customers must contact us via the Contact page for a quote on international shipping cost and to received verified international buyer instructions.
*Some Mogami / MXL orders totaling less than $100 may take up to 7 business days to ship (this is due to the fact that some of our products drop ship directly from the manufacter and must meet a minimum drop ship order). Please see indivudual Mogami / MXL products for info.
Guaranteed Lowest Price
Contact Us for our guaranteed lowest price on any product you find at www.thegearlab.com. If you find a lower price from an AUTHORIZED U.S. DEALER of any of the products we carry, we guarantee* we will beat it.
We know we can beat any legitimate price you can find! Contact Us for an unbeatable price quote on the gear you need.
*For guarantee, price must be for the exact same Factory Sealed brand-new unit (no refurbs or b-stock items). We do not guarantee a lower price for advertisements by a non-authorized dealers or for Ebay or Amazon Resellers. Many of these resellers are not authorized dealers and some are even selling counterfeit products. Many manufacturers will not honor warranty unless purchaser has a sales receipt from an authorized dealer such as www.thegearlab.com. All items we sell are factory sealed and carry manufacturer's warranty. We reserve the right NOT to match or beat ANY price that we believe is suspect or too close to dealer price.
Returns & Exchanges
45 Day return policy on all purchases* from The Gear Lab. Just return the item in like new condition within 45 days for a full refund or an exchange in the case of a faulty product. Prior to returning please submit an email on the contact form for a return authorization. After 45 days products are subject to manufacturer's warranty and buyers should contact manufacturer directly.
* Due to the personal nature of Westone In-Ear-Monitors, all returns of the UM (Universal Series) are subject to a 15% restocking fee. The ES (Elite Series) custom in ears are non-returnable, except in the case of a faulty product. In that case the product will be exchanged / re-manufactered, but custom molded products are not eligble for refund.